Service status is set by the management body
Not every activity listed here is operating. Each service carries a status — Existing, Pilot, Proposed or Temporarily Closed — and is recorded as Proposed until the management body confirms it. The list is a service catalogue, not a claim about what is currently running.
Sub-procedures#
Each sub-procedure below is a draft flow for one part of the operation. They are edited from the dashboard as content blocks and can be added, reordered or removed.
Denda Seruni is organised around three gates with their own parking areas, which shapes how visitors move and how staff are assigned. This page documents the service catalogue, the main visitor flow, the gate and parking arrangements as they appear on the village reference map, and the sub-procedures for each activity.
Services & activities#
Mangrove Education#
ProposedGuided interpretation of the mangrove ecosystem from the Denda Seruni entrance.
PIC Guide coordinator
Canoeing#
ProposedCanoe trip on the mangrove waterway with a community crew.
PIC Canoe crew
Coastal Walk#
ProposedGuided walk along the coastal path linking the gates and the mangrove edge.
PIC Guide coordinator
Local Culinary#
ProposedFood and drink from village households and stalls.
PIC Stall group
Friendly Camping#
ProposedCamping at the designated area with tent and equipment rental.
PIC Camping unit
Fishing Trip#
ProposedTraditional fishing experience with a community boat.
PIC Boat group
Community-Based Activities#
ProposedActivities run by community groups with visitors, agreed case by case.
PIC Community group
Not every activity is operating. The status of each service is set by the management body and edited from the dashboard.
Gates & access points#
| Name | Note |
|---|---|
| Pintu masuk / main entrance | Approach from Jl. Raya Sambelia, per the village reference map |
| Gate 1 — Denda Seruni | With Parkir 1 |
| Gate 2 | With Parkir 2 |
| Gate 3 | With Parkir 3, near Kampung Mandar |
Main service flow#
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01 Visitor inquiry Process
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02 Reservation Process
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03 Arrival at the selected gate Process
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04 Registration Process
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05 Safety briefing Process
-
06 Activity assignment Process
-
07 Guided experience Process
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08 Completion Process
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09 Feedback Process
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10 Reporting Process
Responsibility matrix#
| Role | Responsibility | Notes |
|---|---|---|
| Village authority | Holds the mandate, adopts the procedures, receives the periodic report | Decision on every SOP status |
| Operations coordinator | Coordinates the three gates and the daily assignment of staff | Daily assignment sheet |
| Gate officer | Registration, ticket, visitor count at each gate | Per gate, per day |
| Parking officer | Vehicle placement and capacity at each parking area | Per parking area |
| Guide coordinator | Guide roster and interpretation quality | Roster and briefing check |
| Safety duty holder | Pre-departure checks and emergency response | One per operating day |
| Conservation unit | Zoning compliance and mangrove monitoring | Field observation log |
| Finance unit | Fee collection, recording, monthly statement | Daily record |
| Stall and culinary group | Stall operation and food hygiene | Stall agreement |
Notes#
Service statuses are recorded as Proposed. The management body confirms which services currently operate; this portal does not assume that any activity is running.
Sub-procedure · Three-gate management#
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01 Three gates open? Decision
Yes: staff all three
PIC Operations coordinator
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02 No: consolidate to one gate and inform visitors Process
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03 Assign staff per gate Process
Assignment sheet
PIC Operations coordinator
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04 Coordinate parking capacity Process
Direct to the next parking area when full
PIC Parking officer
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05 Share the daily count Document
Combined visitor record
PIC Gate officers
Sub-procedure · Parking arrangement#
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01 Vehicle enters the area Start
Greet and direct
PIC Parking officer
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02 Parking area has capacity? Decision
Yes: park here
PIC Parking officer
-
03 No: direct to the next parking area Process
-
04 Guide visitors to the gate Process
Walking route stated
PIC Parking officer
-
05 Record the count End
Daily count per parking area
PIC Parking officer
Sub-procedure · Mangrove visitor service#
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01 Visitor arrives at a gate Start
Confirm booking reference
PIC Gate officer
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02 Booking matches capacity? Decision
Yes: register and admit
PIC Gate officer
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03 No: hold and contact the coordinator Process
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04 Register and collect the fee Document
Registration and receipt
PIC Gate officer
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05 Direct the vehicle to parking Process
Parking area not beyond capacity
PIC Parking officer
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06 Safety briefing Process
Before any water activity
PIC Guide
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07 Guided experience Process
Agreed route and group count
PIC Guide
-
08 Record and report End
Daily gate record
PIC Gate officer
Sub-procedure · Canoe operation#
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01 Canoe and life jacket checked Process
Equipment log signed
PIC Canoe crew
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02 Tide and weather inside the window? Decision
Yes: proceed
PIC Safety duty holder
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03 No: postpone Process
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04 Briefing and boarding Process
Capacity and loading stated
PIC Guide
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05 Paddle the agreed waterway Process
No unplanned stops
PIC Canoe crew
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06 Return and count End
Damage recorded
PIC Canoe crew
Sub-procedure · Camping management#
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01 Camping request received Start
Date, group size and equipment list
PIC Camping unit
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02 Area and facilities available? Decision
Yes: confirm
PIC Camping unit
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03 No: offer another date Process
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04 Tent and equipment issued Document
Rental note signed
PIC Camping unit
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05 Overnight supervision Process
Duty holder present overnight
PIC Camping unit
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06 Return, check and clean End
Loss or damage recorded
PIC Camping unit
Sub-procedure · Stalls & culinary#
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01 Stall request Start
Stall location agreed
PIC Stall group
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02 Agreement and fee settled? Decision
Yes: allocate the stall
PIC Village authority
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03 No: hold the request Process
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04 Operate with hygiene requirements Process
Food hygiene check
PIC Stall operator
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05 Report and review End
Stall fee recorded
PIC Finance unit
Sub-procedure · Coordination with the community#
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01 Activity proposed by a community group Start
Proposal with date and route
PIC Community group
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02 Fits the zoning and capacity? Decision
Yes: schedule
PIC Conservation unit
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03 No: revise the proposal Process
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04 Coordinate with the management body Process
Assignment and briefing
PIC Operations coordinator
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05 Run and record End
Visitor count and fee recorded
PIC Community group
Sub-procedure · Facility inspection#
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01 Facility inspection Process
Scheduled check
PIC Maintenance
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02 Defect found? Decision
Yes: repair before use
PIC Maintenance
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03 No: record and continue Process
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04 Repair or close Warning
Closed until the check passes
PIC Operations coordinator
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05 Record the inspection End
Facility inspection form
PIC Maintenance
Sub-procedure · Waste management#
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01 Collect waste at each point Process
Gate, parking, activity area
PIC Cleaning team
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02 Separate organic and plastic Process
Collection point
PIC Cleaning team
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03 Transfer to the village service Process
Schedule agreed with the village
PIC Cleaning team
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04 Record and report End
Waste log
PIC Operations coordinator
Sub-procedure · Safety & evacuation#
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01 Incident identified Start
Stop the activity
PIC Any staff
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02 Secure visitors at the gate or on the water Process
Headcount
PIC Guide
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03 Call for help and coordinate the gate Warning
Coordinator, emergency services, gate officer
PIC Safety duty holder
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04 Aid within competence Process
Do not enter the hazard
PIC Trained staff only
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05 Evacuation route through the nearest gate Process
Route kept clear
PIC Competent personnel
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06 Report and review End
Incident form and revision
PIC Operations coordinator
Struktur pengelolaan (usulan)#
- Pembina Pemerintah Desa & instansi terkait
- Seksi Pelayanan & Reservasi Penerimaan pengunjung, reservasi, registrasi
- Seksi Pemandu Wisata Pemandu lokal, interpretasi, briefing
- Seksi Fasilitas & Pemeliharaan Jalur tracking, perahu, parkir, kebersihan
- Seksi Konservasi & Lingkungan Zonasi, monitoring mangrove, rehabilitasi
- Seksi Keuangan & Administrasi Tiket, pencatatan, laporan
- Anggota / relawan / masyarakat lokal Pelaksana harian dan pengawasan bersama
Proposed structure transcribed from the Seruni Mumbul board. Adoption is a village decision.
Prinsip pelayanan#
Standar sarana dan prasarana#
| Sarana/prasarana | Standar |
|---|---|
| Jalur tracking (jembatan kayu) | Aman dilalui, ditandai, diperiksa berkala |
| Perahu/kano | Dengan peralatan keselamatan yang layak |
| Papan informasi dan interpretasi | Informasi jalur, aturan dan edukasi mangrove |
| Area parkir | Dengan gazebo dan penataan kendaraan |
| Tempat sampah | Terpisah sesuai prinsip 3R |
| Musholla dan toilet | Bersih dan terawat |
SOP keselamatan (ringkas)#
Keselamatan#
- Pemeriksaan kondisi cuaca, pasang surut dan jalur sebelum kegiatan.
- Pastikan perlengkapan keselamatan layak digunakan.
- Briefing keselamatan sebelum berangkat.
- Ikuti jalur yang ditentukan dan tetap bersama pemandu.
- Tidak memaksakan kegiatan dalam kondisi berisiko.
- Sediakan P3K dan alat komunikasi.
- Jika terjadi keadaan darurat, hentikan kegiatan dan ikuti prosedur evakuasi.
Aturan konservasi dan pengelolaan lingkungan#
Konservasi#
- Patuh pada zonasi dan jalur yang ditentukan.
- Tidak merusak mangrove, flora dan fauna.
- Tidak mengambil biota atau bagian mangrove.
- Jaga kebersihan, bawa kembali sampah (take your trash).
- Gunakan jasa pemandu lokal untuk kegiatan wisata.
- Tidak membuat api di kawasan mangrove.
- Tidak membuang limbah ke perairan.
- Hormati masyarakat dan budaya lokal.
Dokumen dan formulir utama#
| Dokumen |
|---|
| Formulir reservasi pengunjung |
| Buku tamu dan data pengunjung |
| Form briefing keselamatan |
| Checklist perlengkapan wisata |
| Form pemantauan lingkungan |
| Form insiden/kejadian penting |
| Laporan harian/mingguan/bulanan |
Full source board
Transcribed from SOP Pengelolaan & Pelayanan Ekowisata Seruni Mumbul — Visual Board.
Supporting documents & downloads
One page can carry several PDF attachments. Until the documentation team uploads them, this section says so instead of offering an empty download.
Supporting documents will be available after publication.
Sources & references
Phase 03 brief, workshop agenda (16–18 October 2026) and the village reference maps supplied by the MARVEL – Wahana Visi Indonesia team.
Editorial status: Proposed framework.