Workshop report portal · 16–18 October 2026 · Aston Inn Mataram
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Sugian Operational Management

Sugian Mangrove Ecotourism — Operational Management & Service SOP

Services, visitor flow, sub-procedures and responsibilities

Proposed frameworkOperational management SugianUpdated 31 Oct 2026

Service status is set by the management body

Not every activity listed here is operating. Each service carries a status — Existing, Pilot, Proposed or Temporarily Closed — and is recorded as Proposed until the management body confirms it. The list is a service catalogue, not a claim about what is currently running.

Sub-procedures#

Each sub-procedure below is a draft flow for one part of the operation. They are edited from the dashboard as content blocks and can be added, reordered or removed.

Sugian manages a mangrove ecotourism area with a growing set of community-run activities. This page is the operational reference for the destination: which services exist, how a visitor moves through them, who is responsible for each step, and which sub-procedures apply. It is a working draft prepared with the village group, not an adopted operating manual.

Services & activities#

Mangrove Education#

Proposed

Guided interpretation of the mangrove ecosystem for school groups and visitors.

PIC Guide coordinator

Canoeing & Mangrove Learning#

Proposed

Canoe trip through the mangrove waterway combined with an interpretation session.

PIC Operations coordinator

Silvofishery Learning#

Proposed

Learning visit to silvofishery ponds and their role in community income.

PIC Silvofishery group

Snorkeling — Gili Sulat & Gili Lawang#

Proposed

Water activity coordinated with the boat operators serving the two islands.

PIC Water activity coordinator

Fishing Trip#

Proposed

Traditional fishing experience with a community boat and crew.

PIC Boat group

Friendly Camping#

Proposed

Overnight camping at a designated area with community-managed facilities.

PIC Camping unit

Countryside Walk#

Proposed

Village walk linking the coastal settlement, ponds and the mangrove edge.

PIC Guide coordinator

Community-Based Culinary#

Proposed

Food and drink prepared and sold by village households and UMKM.

PIC UMKM group

Youth Ocean Guard#

Proposed

Youth conservation group activity: monitoring, clean-up and interpretation support.

PIC Conservation unit

Not every activity is operating. The status of each service is set by the management body and edited from the dashboard.

Main service flow#

  1. 01 Visitor inquiry Process
  2. 02 Booking Process
  3. 03 Confirmation Process
  4. 04 Visitor registration Process
  5. 05 Safety briefing Process
  6. 06 Guided activity Process
  7. 07 Completion Process
  8. 08 Feedback Process
  9. 09 Financial recording Process
  10. 10 Monitoring Process

Responsibility matrix#

RoleResponsibilityNotes
Village authorityHolds the mandate, adopts the procedures, receives the periodic reportDecision on every SOP status
Operations coordinatorRuns the destination day to day; assigns guides and boats; answers for daily decisionsSingle named person per operating day
Reservation & administrationBookings, visitor records, monthly reportFour core records
Guide coordinatorGuide roster, interpretation quality, briefing deliveryRoster and briefing check
Safety duty holderPre-departure checks, emergency response, incident logOne per operating day
Conservation unitZoning compliance, monitoring, rehabilitationField observation log
Finance unitFee collection, recording, allocation and monthly statementDaily record, monthly statement
UMKM groupFood, drink and stall services under a village agreementStall agreement

Notes#

Service statuses are recorded as Proposed. The management body confirms which services currently operate; this portal does not assume that any activity is running.

Sub-procedure · Visitor management#

  1. 01 Visitor management Start

    Inquiry received

    PIC Operations coordinator

  2. 02 Check capacity and route condition Decision

    Yes: confirm the booking

    PIC Operations coordinator

  3. 03 No: offer another date or route Process
  4. 04 Record the booking Document

    Booking form, fee recorded

    PIC Reservation unit

  5. 05 Assign guide and boat Process

    Assignment entered in the daily sheet

    PIC Guide coordinator

  6. 06 Briefing and registration Process

    Headcount recorded before departure

    PIC Guide

  7. 07 Guided activity Process

    Route and group count held

    PIC Guide

  8. 08 Feedback and reporting End

    Feedback recorded, monthly report updated

    PIC Reservation unit

Sub-procedure · Canoe operation#

  1. 01 Canoe and life jacket checked Process

    Equipment log signed

    PIC Boat crew

  2. 02 Tide and weather inside the window? Decision

    Yes: proceed

    PIC Safety duty holder

  3. 03 No: postpone the trip Process
  4. 04 Briefing before boarding Process

    Capacity and loading stated

    PIC Guide

  5. 05 Paddle the agreed lane Process

    No unplanned stops

    PIC Boat crew

  6. 06 Return and equipment count End

    Damage or loss recorded

    PIC Boat crew

Sub-procedure · Mangrove trail inspection#

  1. 01 Inspect the mangrove trail Process

    Weekly check

    PIC Conservation unit

  2. 02 Boardwalk section safe? Decision

    Yes: open the route

    PIC Conservation unit

  3. 03 No: close the section and report Process
  4. 04 Clear the route and signage Process

    Clearing and sign check

    PIC Maintenance

  5. 05 Record the inspection Document

    Facility inspection form

    PIC Conservation unit

Sub-procedure · Conservation education activity#

  1. 01 Prepare the interpretation material Process

    Material per age group

    PIC Guide coordinator

  2. 02 Deliver the conservation session Process

    No collection, no disturbance

    PIC Guide

  3. 03 Group activity Process

    Supervised throughout

    PIC Guide

  4. 04 Reflection and closing End

    Feedback collected

    PIC Guide

Sub-procedure · Water activity coordination#

  1. 01 Check the water activity plan Process

    Plan shared with boat operators

    PIC Water activity coordinator

  2. 02 Coordination with boat operators Process

    Departure and return times agreed

    PIC Water activity coordinator

  3. 03 Conditions acceptable? Decision

    Yes: proceed

    PIC Safety duty holder

  4. 04 No: cancel and inform visitors Process
  5. 05 Activity and monitoring End

    Incident log if anything happens

    PIC Boat crew

Sub-procedure · Emergency handling#

  1. 01 Incident identified Start

    Stop the activity

    PIC Any staff

  2. 02 Secure the group Process

    Headcount and move away from the hazard

    PIC Guide

  3. 03 Call for help Warning

    Coordinator and emergency services

    PIC Safety duty holder

  4. 04 Aid within competence Process

    Do not enter the hazard to assess

    PIC Trained staff only

  5. 05 Evacuation and referral Process

    Incident form completed

    PIC Competent personnel

  6. 06 Report and review End

    Procedure revised if needed

    PIC Operations coordinator

Sub-procedure · Cleanliness & facility maintenance#

  1. 01 Daily clean-up round Process

    Before opening and after closing

    PIC Cleaning team

  2. 02 Waste separated? Decision

    Yes: to the collection point

    PIC Cleaning team

  3. 03 No: sort before storage Process
  4. 04 Facility check Process

    Damage reported the same day

    PIC Maintenance

  5. 05 Record and report End

    Cleaning and facility log

    PIC Operations coordinator

Prinsip utama pelayanan#

01

Konservasi sebagai dasar#

02

Keselamatan utama#

03

Pelayanan berkualitas#

04

Manfaat ekonomi adil dan transparan#

05

Partisipasi masyarakat#

Standar pelayanan#

NoKomponenStandar minimal
1InformasiTersedia informasi lengkap: harga, rute, durasi, aturan, kontak.
2PetugasRamah, memahami informasi dasar, memakai identitas.
3KeamananBriefing keselamatan, perlengkapan sesuai standar.
4KenyamananFasilitas bersih, jalur aman, area istirahat tersedia.
5EdukasiPenjelasan tentang mangrove, konservasi, budaya lokal.
6Waktu layananSesuai jadwal yang disepakati.
7Pengelolaan sampahTidak ada sampah tertinggal, prinsip bawa kembali (“take your trash”).
8Penanganan keluhanAda mekanisme pencatatan dan tindak lanjut.

Transcribed from the Sugian SOP board. A target the service is measured against.

SOP keselamatan#

Keselamatan#

  • Identifikasi bahaya: pasang surut, lumpur, akar tajam, cuaca buruk, kerusakan jalur, kelelahan perahu.
  • Pemeriksaan rutin: jalur tracking, jembatan, perahu, perlengkapan.
  • Briefing keselamatan sebelum kegiatan dimulai.
  • Perlengkapan standar: pelampung, P3K, alat komunikasi.
  • Prosedur keadaan darurat: evakuasi, pertolongan pertama, kontak darurat.
  • Pencatatan insiden: setiap kejadian dicatat dan dievaluasi.

SOP konservasi & pengelolaan lingkungan#

Konservasi#

  • Ikuti zonasi dan jalur yang ditentukan.
  • Tidak merusak mangrove, flora dan fauna.
  • Tidak mengambil biota atau bagian mangrove.
  • Batasi jumlah pengunjung sesuai daya dukung.
  • Kelola sampah dengan prinsip 3R.
  • Lakukan monitoring kondisi mangrove secara berkala.
  • Libatkan masyarakat dalam kegiatan konservasi.

Dokumen dan formulir#

Dokumen
Formulir reservasi pengunjung
Buku tamu
Form briefing keselamatan
Checklist perlengkapan
Form pemantauan lingkungan
Form insiden/kejadian penting
Laporan harian/mingguan/bulanan

Monitoring dan evaluasi#

01

Evaluasi pelayanan (kepuasan pengunjung)#

02

Evaluasi keselamatan (insiden, tindakan)#

03

Evaluasi kondisi lingkungan (monitoring mangrove)#

04

Evaluasi ekonomi (jumlah pengunjung dan pendapatan)#

05

Rapat evaluasi rutin bersama pengelola dan pemerintah desa#

Full source board

All of the above is transcribed from SOP Pengelolaan & Pelayanan Ekowisata Sugian — Visual Board, together with the purpose, scope and parties involved.

Supporting documents & downloads

One page can carry several PDF attachments. Until the documentation team uploads them, this section says so instead of offering an empty download.

Supporting documents will be available after publication.

Sources & references

Phase 03 brief, workshop agenda (16–18 October 2026) and the village reference maps supplied by the MARVEL – Wahana Visi Indonesia team.

Editorial status: Proposed framework.

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