Reservation records, correspondence, filing and the four core records of the destination.
This procedure covers covers reservation handling, correspondence, filing and the four core records: bookings, visitor numbers, money and incidents.
Draft framework
Draft framework. The SOP number, official title and final wording are set from the approved document once it is uploaded; nothing here is in force until the village adopts it.
The official document number, final wording and annexes are set from the source document once the village uploads it. Editing this page does not change the source PDF.
- SOP number
- SOP-05
- Category
- Pengelolaan Reservasi dan Administrasi
- Version
- 1.0
- Last revised
- 18 October 2026
- Responsible
- Operations coordinator, Denda Seruni
This procedure is not in force. It becomes applicable only when the responsible parties approve it and the village adopts it.
A · Purpose & scope#
B · Responsible personnel#
| Role | Responsibility |
|---|---|
| Village authority | Holds the mandate, adopts the procedures, receives the periodic report |
| Operations coordinator | Coordinates the three gates and the daily assignment of staff |
| Gate officer | Registration, ticket, visitor count at each gate |
| Parking officer | Vehicle placement and capacity at each parking area |
| Guide coordinator | Guide roster and interpretation quality |
| Safety duty holder | Pre-departure checks and emergency response |
| Conservation unit | Zoning compliance and mangrove monitoring |
| Finance unit | Fee collection, recording, monthly statement |
| Stall and culinary group | Stall operation and food hygiene |
Accountable party: Operations coordinator, Denda Seruni
C · Operational process#
-
01 Booking received Start
Register entry
PIC Reservation unit
-
02 Payment received Document
Numbered receipt
PIC Finance unit
-
03 Visitor counted Process
Daily total
PIC Gate officer
-
04 Incident log completed Process
Including nil returns
PIC Safety duty holder
-
05 Monthly report End
From the four records
PIC Finance unit
Equipment & materials#
- Booking register
- Receipt book
- Incident log
- Monthly report template
D · Detailed procedure#
- Record every booking in the register on the day it is made.
- Issue a numbered receipt for every payment.
- Update the visitor count at the end of each operating day.
- File the incident log even when nothing happened (nil return).
- Compile the monthly report from the four records.
- Keep the records where more than one person can reach them.
E · Operational checklist#
| Task | PIC | Frequency |
|---|---|---|
| Bookings entered the same day | Reservation unit | Daily |
| Receipts numbered and matched | Finance unit | Daily |
| Visitor count updated | Gate officer | Daily |
| Incident log completed (or nil return) | Safety duty holder | Daily |
| Monthly report compiled | Finance unit | Monthly |
F · Related forms#
| Form | Code | Used by |
|---|---|---|
| Booking register | F-09 | Reservation unit |
| Monthly report | F-10 | Finance unit |
G · Monitoring & compliance#
| Indicator | Target | Checked by |
|---|---|---|
| Operating days with a completed visitor count | 100% | Finance unit |
| Receipts reconciled with the daily record | 100% | Finance unit |
| Monthly report produced | 12 per year | Village authority |
Notes & review record#
Draft framework prepared from the workshop scope. Status stays Draft until the management body reviews it and the village adopts it.
Supporting documents & downloads
One page can carry several PDF attachments. Until the documentation team uploads them, this section says so instead of offering an empty download.
Supporting documents will be available after publication.
Sources & references
Phase 03 brief, workshop agenda (16–18 October 2026) and the village reference maps supplied by the MARVEL – Wahana Visi Indonesia team.
Editorial status: Proposed framework.