Roles, task division, duty roster and the rotation that keeps the destination running.
This procedure covers covers the management body, the coordinator, gate officers, guides, boat crews, safety duty holders, finance and conservation units.
Draft framework
Draft framework. The SOP number, official title and final wording are set from the approved document once it is uploaded; nothing here is in force until the village adopts it.
The official document number, final wording and annexes are set from the source document once the village uploads it. Editing this page does not change the source PDF.
- SOP number
- SOP-04
- Category
- Pengelolaan Sumber Daya Manusia dan Pembagian Tugas
- Version
- 1.0
- Last revised
- 18 October 2026
- Responsible
- Operations coordinator, Sugian
This procedure is not in force. It becomes applicable only when the responsible parties approve it and the village adopts it.
A · Purpose & scope#
B · Responsible personnel#
| Role | Responsibility |
|---|---|
| Village authority | Holds the mandate, adopts the procedures, receives the periodic report |
| Operations coordinator | Runs the destination day to day; assigns guides and boats; answers for daily decisions |
| Reservation & administration | Bookings, visitor records, monthly report |
| Guide coordinator | Guide roster, interpretation quality, briefing delivery |
| Safety duty holder | Pre-departure checks, emergency response, incident log |
| Conservation unit | Zoning compliance, monitoring, rehabilitation |
| Finance unit | Fee collection, recording, allocation and monthly statement |
| UMKM group | Food, drink and stall services under a village agreement |
Accountable party: Operations coordinator, Sugian
C · Operational process#
-
01 Roster prepared Start
One week ahead
PIC Operations coordinator
-
02 Assignment briefed Process
Task and record stated
PIC Operations coordinator
-
03 Absence today? Decision
Yes: reassign before opening
PIC Operations coordinator
-
04 No: continue Process
-
05 Work recorded Document
Attendance sheet F-08
PIC Administration
-
06 Monthly review End
Task list updated
PIC Village authority
Equipment & materials#
- Duty roster
- Task and responsibility list
- Attendance sheet
D · Detailed procedure#
- Publish the duty roster one week ahead and confirm each assignment.
- Brief every person on their task and the record they must keep.
- Rotate assignments so no task depends on one person.
- Record attendance and the assignment actually worked.
- Report an absence to the coordinator and reassign before opening.
- Review the task list at the monthly meeting and update it.
E · Operational checklist#
| Task | PIC | Frequency |
|---|---|---|
| Roster published a week ahead | Operations coordinator | Weekly |
| Assignment briefed to each person | Operations coordinator | Weekly |
| Attendance recorded | Administration | Daily |
| Absence reassigned before opening | Operations coordinator | When it happens |
| Task list reviewed | Village authority | Monthly |
F · Related forms#
| Form | Code | Used by |
|---|---|---|
| Duty roster | F-07 | Operations coordinator |
| Attendance sheet | F-08 | Administration |
G · Monitoring & compliance#
| Indicator | Target | Checked by |
|---|---|---|
| Operating days with a duty roster | 100% | Village authority |
| Assignments briefed before work | 100% | Operations coordinator |
| Absences covered before opening | 100% | Operations coordinator |
Notes & review record#
Draft framework prepared from the workshop scope. Status stays Draft until the management body reviews it and the village adopts it.
Supporting documents & downloads
One page can carry several PDF attachments. Until the documentation team uploads them, this section says so instead of offering an empty download.
Supporting documents will be available after publication.
Sources & references
Phase 03 brief, workshop agenda (16–18 October 2026) and the village reference maps supplied by the MARVEL – Wahana Visi Indonesia team.
Editorial status: Proposed framework.