Reservation records, correspondence, filing and the four core records of the destination.
This procedure covers covers reservation handling, correspondence, filing and the four core records: bookings, visitor numbers, money and incidents.
Draft framework
Draft framework. The SOP number, official title and final wording are set from the approved document once it is uploaded; nothing here is in force until the village adopts it.
The official document number, final wording and annexes are set from the source document once the village uploads it. Editing this page does not change the source PDF.
- SOP number
- SOP-05
- Category
- Pengelolaan Reservasi dan Administrasi
- Version
- 1.0
- Last revised
- 18 October 2026
- Responsible
- Operations coordinator, Sugian
This procedure is not in force. It becomes applicable only when the responsible parties approve it and the village adopts it.
A · Purpose & scope#
B · Responsible personnel#
| Role | Responsibility |
|---|---|
| Village authority | Holds the mandate, adopts the procedures, receives the periodic report |
| Operations coordinator | Runs the destination day to day; assigns guides and boats; answers for daily decisions |
| Reservation & administration | Bookings, visitor records, monthly report |
| Guide coordinator | Guide roster, interpretation quality, briefing delivery |
| Safety duty holder | Pre-departure checks, emergency response, incident log |
| Conservation unit | Zoning compliance, monitoring, rehabilitation |
| Finance unit | Fee collection, recording, allocation and monthly statement |
| UMKM group | Food, drink and stall services under a village agreement |
Accountable party: Operations coordinator, Sugian
C · Operational process#
-
01 Booking received Start
Register entry
PIC Reservation unit
-
02 Payment received Document
Numbered receipt
PIC Finance unit
-
03 Visitor counted Process
Daily total
PIC Gate officer
-
04 Incident log completed Process
Including nil returns
PIC Safety duty holder
-
05 Monthly report End
From the four records
PIC Finance unit
Equipment & materials#
- Booking register
- Receipt book
- Incident log
- Monthly report template
D · Detailed procedure#
- Record every booking in the register on the day it is made.
- Issue a numbered receipt for every payment.
- Update the visitor count at the end of each operating day.
- File the incident log even when nothing happened (nil return).
- Compile the monthly report from the four records.
- Keep the records where more than one person can reach them.
E · Operational checklist#
| Task | PIC | Frequency |
|---|---|---|
| Bookings entered the same day | Reservation unit | Daily |
| Receipts numbered and matched | Finance unit | Daily |
| Visitor count updated | Gate officer | Daily |
| Incident log completed (or nil return) | Safety duty holder | Daily |
| Monthly report compiled | Finance unit | Monthly |
F · Related forms#
| Form | Code | Used by |
|---|---|---|
| Booking register | F-09 | Reservation unit |
| Monthly report | F-10 | Finance unit |
G · Monitoring & compliance#
| Indicator | Target | Checked by |
|---|---|---|
| Operating days with a completed visitor count | 100% | Finance unit |
| Receipts reconciled with the daily record | 100% | Finance unit |
| Monthly report produced | 12 per year | Village authority |
Notes & review record#
Draft framework prepared from the workshop scope. Status stays Draft until the management body reviews it and the village adopts it.
Supporting documents & downloads
One page can carry several PDF attachments. Until the documentation team uploads them, this section says so instead of offering an empty download.
Supporting documents will be available after publication.
Sources & references
Phase 03 brief, workshop agenda (16–18 October 2026) and the village reference maps supplied by the MARVEL – Wahana Visi Indonesia team.
Editorial status: Proposed framework.